Legal

Privacy Policy

Last updated: November 2026

1. Overview

Crystal Orbit ("we", "us") respects your privacy. This policy explains what personal information we collect when you order a personalised report or contact us, how we use it, and the choices you have. We operate from Pune, India and serve clients worldwide online.

2. Information We Collect

To prepare your personalised report, we ask for: full name, email address, WhatsApp number, date of birth, exact birth time, and birth location. We may also collect optional details such as gender, specific area of interest, and any additional information you choose to share.

When you make a payment, your transaction is processed by our secure payment provider. We do not see or store your full card or banking details. We receive only a confirmation of payment, an order reference, and the amount paid.

3. How We Use Your Information

  • To prepare and deliver your personalised report.
  • To contact you about your order via email and WhatsApp, including delivery and support.
  • To improve our reports, services, and your experience.
  • With your consent, to introduce optional one-to-one consultation services after your report is delivered.

4. Sharing Your Information

We never sell your personal information. Your birth details are used only by our small in-house team to prepare your report. We share information only with the trusted services that help us operate — our payment processor and the communication tools used to deliver your report — each under their own privacy protections.

5. Data Retention

We retain your contact and birth details for as long as needed to deliver and support your report, respond to queries, and meet legal or tax obligations. You may ask us to delete your details at any time by emailing the address below.

6. Your Rights

You may request access to, correction of, or deletion of your personal information, and withdraw consent to future communication at any time. To exercise any of these rights, contact us using the details below.

7. Security

We take reasonable measures to protect your information using secure storage and access controls. No method of transmission over the internet is fully secure, but we work to protect your data with industry-standard safeguards.

8. Children

Our services are intended for adults. We do not knowingly collect information from minors. If you believe a child has provided us with details, please contact us so we can remove it.

9. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised "last updated" date.

10. Contact Us

Questions about this policy or your personal information? Reach us at: